Shipping Policy

Last Updated: September 2026

At Sensverde, we carefully prepare every order to ensure your fragrances arrive safely and securely. We currently offer shipping within the United States, Canada, and select international destinations.

United States Shipping

Orders shipping within the United States are processed and shipped using trusted shipping carriers.

• Orders are typically processed within 1–3 business days.
• Once your order has been shipped, you will receive a confirmation email with tracking information.
• Delivery times may vary depending on your location, shipping method, carrier delays, and other circumstances outside our control.
• Please note that orders may experience occasional delays during holidays, sales periods, or periods of high order volume.

Canada Shipping

We ship to customers throughout Canada using available international shipping services.

• Orders are typically processed within 1–3 business days.
• Tracking information will be provided once your order has been dispatched.
• Delivery times may vary depending on the destination and shipping carrier.
• Customs duties, taxes, and brokerage fees may apply and may be the responsibility of the customer, depending on the shipping arrangement and destination.

International Shipping

We ship to select countries worldwide.

• International orders are typically processed within 1–3 business days.
• Delivery times vary depending on the destination country, shipping service, customs clearance, and local carrier.
• Tracking information will be provided once your order has been dispatched.
• International shipments may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.

Customs, Duties & Taxes

International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their country's customs authority unless these charges are specifically collected at checkout.

Customs charges vary by destination and are outside of Sensverde's control. Customs delays can also extend the delivery timeframe. Shopify notes that international shipments may require HS codes and country-of-origin information for customs processing.

For U.S. imports, applicable duties and import taxes can apply regardless of shipment value under the current U.S. rules.

Shipping Delays

While we work with trusted fulfillment and shipping partners, delivery dates are estimates and are not guaranteed. Delays may occur due to customs, weather, carrier disruptions, incorrect or incomplete addresses, or other circumstances beyond our control.

If your tracking information has not updated for an extended period, please contact our customer service team and we will investigate the shipment with the carrier.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order has not yet shipped and you need to correct your address, please contact us as soon as possible. Once an order has been dispatched, we may be unable to change the delivery address.

Lost or Damaged Packages

If your package arrives damaged, please contact us as soon as possible with your order number and photographs of the package and its contents.

If tracking shows that a package has been delivered but you have not received it, please first check with household members, neighbors, and your local carrier. You may also contact us so we can assist with the investigation.

Contact Us

If you have any questions regarding your shipment or delivery, please contact our customer service team.

Sensverde
Luxury Arabic & Middle Eastern Fragrances

Please note: Shipping times and customs requirements can change depending on the destination and carrier. We reserve the right to update our shipping methods and delivery terms when necessary.